TRANSACTIONS POLICY

TRANSACTIONS POLICY

At Emily Neill, safe and dependable payment processing comes first. Every transaction made through our website runs on secure payment systems that meet recognised international security standards. Our aim is a checkout experience that's smooth and well protected.

Accepted Payment Methods — You can pay for your order with a range of trusted options, including Mastercard, Visa, Google Pay, Apple Pay, Shop Pay, and Amazon Pay. Which options appear at checkout can vary with your location, your bank, and what our payment provider supports.

How the Payment Process Works — Placing an order is simple and secure: pick one of the available payment methods at checkout, you'll be taken to our protected payment environment, enter your details and confirm your order, the transaction is processed over an encrypted connection, and once payment goes through you'll receive an order confirmation by email.

Secure Payment Protection — To keep your financial details safe, every transaction is sent over SSL-encrypted connections. Emily Neill does not store full credit card details on its servers. Payments are handled by certified providers that meet international security requirements, including PCI-DSS standards, so your payment data stays protected throughout.

Failed or Declined Payments — If a payment won't go through, we'd suggest trying a different payment method, double-checking your details, or contacting your bank or card issuer to make sure there are no restrictions on your card. If it still won't work, our team is happy to help.

Currency — Prices on our website are shown and charged in Canadian Dollars (CAD). Depending on your bank or payment provider, currency conversion fees may apply if you're paying from a different currency.

Company Information
Store name: Emily Neill
Company name: Sa Collective LLC
Registration Number: 42-3368597
Phone: +1 438 300 5618
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@emilyneill.com
Customer Service Hours: Monday to Friday: 9am – 6pm (ET). Saturday and Sunday: Closed.

Do You Have Any Questions? — You'll find answers about delivery, returns, orders, and more in our Frequently Asked Questions (https://emilyneill.com/pages/faq) or via our Contact Form (https://emilyneill.com/pages/contact).