Shipping Policy
At Emily Neill, we want delivery to feel clear and dependable from the moment you order. Here's where we ship, how orders are handled, and what to expect on timing.
1. Shipping Availability
Right now, Emily Neill ships across Canada. Orders placed from outside Canada can't be processed at this time.
2. Delivery Address
We send your order to the address you enter at checkout. It's up to you to make sure those details are correct and complete — a wrong or incomplete address can lead to delays or a parcel being returned to us.
3. Order Processing
Once you've ordered, we prepare and process it within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays.
Order cut-off: orders placed before 6:00 PM (EST), Monday to Friday, may be processed the same day. Anything after that, or over the weekend, is handled the next business day.
4. Shipping Duration
Once processed and dispatched, your parcel is delivered by Canada Post. Estimated shipping time after dispatch is typically 6 to 9 business days (Monday–Friday).
A few things can affect timing, including seasonal demand, transport or logistics constraints, public holidays, and busy sale periods.
5. Estimated Total Delivery Time
Delivery comes down to two stages: order processing (1–3 business days) and shipping (6–9 business days). That works out to an estimated total of roughly 7–12 business days from the day you order. These are estimates and can occasionally shift due to factors outside our control. Shipments are tracked end to end.
6. Shipping Costs
Every Emily Neill order ships free, with no extra shipping or handling charges added at checkout.
7. Secure Payment Methods
We offer several secure payment options protected by SSL encryption, including Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. All payments run through trusted providers.
8. Order Tracking
Once your order ships, you'll get a confirmation email with a Canada Post tracking link. You can follow your parcel at any point. Tracking can take 3–8 business days to start updating after the package leaves the warehouse, depending on the carrier.
9. Failed Deliveries or Incorrect Addresses
If a parcel can't be delivered because of an incorrect or incomplete address given at checkout, it may be sent back to our carrier. Our team will reach out to sort a redelivery or another suitable fix. Double-checking your details before ordering avoids most hold-ups.
10. Delivery Confirmation
Once the carrier marks a parcel as delivered, we consider the order successfully completed. If a package is marked delivered but you can't find it, our team will help you follow it up with the carrier.
11. Customer Support
Questions about your order or delivery? Email info@emilyneill.com. Monday–Friday: 9:00 AM – 6:00 PM (ET), weekends closed. We usually reply within 12–24 hours on business days.
12. Company Information
Store name: Emily Neill
Company name: Sa Collective LLC
Registration Number: 42-3368597
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China.
Email: info@emilyneill.com
Phone: +1 438 300 5618
Customer Service Hours:
Monday to Friday: 9am – 6pm (EST)
Saturday and Sunday: Closed