PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy sets out how Emily Neill ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, use our services, or buy something through our online store.
Throughout this policy, "you" and "your" mean anyone who visits our site, uses our services, gets in touch, or purchases from our store. By using our website and services, you confirm you've read and understood this policy and agree to your information being handled as described here. If you don't agree, please don't use our website or services.
Updates to This Privacy Policy — From time to time we may revise this policy to reflect changes in how we operate, in the law, or in how we handle data. When we do, the updated version goes live here with a new revision date, and where the law requires it we'll take extra steps to flag significant updates.
Collection and Use of Personal Information — To run our store and provide our services, we gather personal information from a range of sources, depending on how you engage with the site. We may use it to provide products and services, process orders and payments, stay in touch, improve how the site works, meet legal obligations, and keep the site and its users secure.
Information You Provide Directly — As you use the site, you might share your full name, email address, phone number, billing address, shipping address, payment confirmation details, account login details, and messages with our team. Some features only work if certain details are provided, so choosing not to share them may limit what you can do.
Automatically Collected Information — As you browse, some information is gathered automatically through cookies, pixels, and similar tools — such as device information, browser type, IP address, network connection details, and how you use and interact with the site. This helps us see how the site performs and improve it.
Information Received from Third Parties — We may also receive information from partners who help us operate, including e-commerce platforms such as Shopify, payment processors, marketing and analytics providers, and logistics and fulfilment partners. Payment providers collect card or bank details directly to process transactions. Anything we receive is handled in line with this policy.
How We Use Your Personal Information — Your information supports processing purchases, managing accounts, shipping orders, handling returns, and communicating about transactions. Where consent is required, we may send marketing by email or other channels, and may tailor advertising on our site or third-party platforms. We also use it to detect suspicious activity, investigate fraud, answer questions, and improve our service. Please keep your login details confidential and contact us right away if you suspect unauthorised access.
Cookies and Tracking Technologies — Like most websites, ours uses cookies and similar tools to improve how the site works, remember your preferences, understand usage, and boost performance. Most browsers accept cookies automatically, but you can block or delete them in your settings — though turning them off may affect parts of the site. Our website doesn't currently respond to "Do Not Track" browser signals.
Disclosure of Personal Information — We may share personal information where needed to run our services — with payment processors, shipping and fulfilment partners, customer support providers, data analytics providers, and marketing partners. We may also share it where the law, a legal process, or a regulator requires it, and within our company structure or with affiliates where needed for business operations.
Third-Party Websites — Our site may link to external websites we don't operate. We'd encourage you to read their privacy policies; we're not responsible for their practices or content.
Children's Privacy — Our services aren't aimed at children, and we don't knowingly collect information from anyone under 16. A parent or guardian who discovers a child has given us information can contact us to have it removed.
Data Security and Retention — We use appropriate security measures to guard personal information against unauthorised access, misuse, or loss, though no system is ever completely secure. We keep personal data only as long as needed to maintain accounts, provide services, meet legal requirements, resolve disputes, and enforce our agreements and policies.
Your Privacy Rights — Depending on where you live in Canada, you may have rights over your personal data, which may include the right to access the information we hold, the right to request deletion, the right to correct inaccurate data, the right to data portability in certain cases, the right to restrict processing, and the right to withdraw consent where consent is what we rely on. You can also unsubscribe from marketing using the link in our emails. Essential messages about your orders or account may still be sent after you opt out of marketing.
Exercising Your Rights — To exercise your rights, get in touch using the contact details below. We may need to confirm your identity first, and where the law allows, an authorised representative can make a request on your behalf.
Complaints — If you believe your personal information hasn't been handled properly, please contact us. Depending on where you live, you may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial regulator.
Data Processing Location — Personal information collected through our website may be processed and stored outside your province of residence, including in the United States. By using our services, you acknowledge that your information may be transferred to and processed in those locations, in line with applicable laws and this policy.
Company Information
Store name: Emily Neill
Company name: Sa Collective LLC
Registration Number: 42-3368597
Phone: +1 438 300 5618
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@emilyneill.com
Customer Service Hours: Monday to Friday: 9am – 6pm (ET). Saturday and Sunday: Closed.