TERMS & CONDITIONS
TERMS & CONDITIONS
This website is operated by Emily Neill. Anywhere you see "we," "us," or "our" on this site, that means Emily Neill together with the company behind the store, Sa Collective LLC.
By visiting this website or buying anything through our online store, you accept the Terms and Conditions ("Terms of Service") set out below. They apply to everyone who browses, shops, or otherwise uses the site. If you don't accept them, please don't use this website or the services offered through it.
1. Use of the Online Store — Using this site confirms you meet the minimum legal age in the province or territory where you live. If someone underage is using the site, you're confirming it's with your permission and under your supervision. You agree not to use the site or our products for anything unlawful or unauthorised, and not to harm, disrupt, or interfere with how our services run or their security — including spreading malicious software or harmful code. Breaking these rules can lead to your access being suspended or cut off immediately.
2. General Conditions — We may decline or cancel an order where there's a genuine reason — such as suspected fraud, a technical fault, or misuse of the website. Payment details always travel over secure, encrypted connections; other information you send across the internet may not always be encrypted. No part of this website may be copied, reproduced, distributed, sold, or otherwise exploited without our written permission first.
3. Accuracy of Website Information — We do our best to keep everything accurate and current, but we can't promise it's always complete or error-free. Anything published here is for general information only and shouldn't be treated as professional advice. We may update, change, or remove content whenever we need to.
4. Changes to Products, Services, and Prices — Prices and availability can change at any time without advance notice. We may also adjust, pause, or stop offering parts of the website or our services for operational or technical reasons.
5. Contract Formation — Showing a product in our store isn't a legally binding offer to sell — think of it as a non-binding catalogue of what we offer. When you place an order at checkout, you're making a binding offer to buy. The automatic confirmation email doesn't mean we've accepted your order; the purchase contract only becomes binding once your order has actually shipped.
6. Warranty and Consumer Rights — Everything we sell is covered by the consumer protection laws that apply to you. Nothing in these Terms takes away or limits the statutory rights you hold under applicable Canadian law.
7. Products and Availability — Some items are online-only and may come in limited numbers. We try hard to show colours and images faithfully, though what you see can vary by screen or device. Where necessary, we may limit sales to particular people or regions, and products can be changed or discontinued at any point.
8. Shipping Information — Orders are sent to you directly from our international fulfilment facility. Depending on the destination, import duties, customs charges, or taxes set by local authorities may apply and remain your responsibility as the customer.
9. Billing and Account Information — When you order, you agree to give billing and account details that are accurate, current, and complete. We may review or cancel orders if the information looks incorrect, incomplete, or suspicious. If your details change, it's up to you to keep them updated.
10. Third-Party Tools — The website may give you access to tools or services run by third parties, provided "as is" with no warranties attached. Using any third-party tool is at your own risk and discretion.
11. Links to External Websites — You may find links leading to third-party websites or services. Emily Neill isn't responsible for the content, policies, or practices of those external sites. Anything you do with a third-party provider is strictly between you and that provider.
12. User Submissions — If you send us comments, feedback, ideas, or suggestions, we may use that content for our business purposes without restriction. Please don't submit anything that breaches someone else's rights or breaks the law. You stay fully responsible for anything you choose to share with us.
13. Personal Information — How we collect and use your personal data is set out in our Privacy Policy.
14. Errors and Omissions — From time to time the site may contain typos, inaccuracies, or gaps — in product descriptions, pricing, or availability. We're entitled to correct these and update information at any time, without notice beforehand.
15. Prohibited Activities — This website must not be used for anything illegal, fraudulent, misleading, abusive, or harmful. Any breach may result in your access being terminated immediately.
16. Limitation of Liability — So far as the law allows, Emily Neill won't be liable for losses arising from your use of, or inability to use, this website or our services. Your statutory consumer rights are not affected.
17. Indemnification — You agree to indemnify and hold Emily Neill harmless against any claims, damages, or legal action arising from your breach of these Terms or your unlawful use of the website.
18. Severability — If any part of these Terms turns out to be invalid or unenforceable, every remaining part stays fully in force.
19. Termination — These Terms stay in effect unless either you or Emily Neill brings them to an end. We may suspend or end your access immediately if these Terms are breached.
20. Governing Law — These Terms are governed by the applicable laws of the United States, without affecting the mandatory consumer protection laws that apply where you live, including for customers in Canada.
21. Returns and Refunds — Full details are set out in our Return & Refund Policy, which forms part of these Terms.
22. Company Information
Store name: Emily Neill
Company name: Sa Collective LLC
Registration Number: 42-3368597
Phone: +1 438 300 5618
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@emilyneill.com
Customer Service Hours: Monday to Friday: 9am – 6pm (ET). Saturday and Sunday: Closed.